Shipping policy

RETURNS & EXCHANGES

Basic Refund Policy

Retail Items: These have a full 30-day refund guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.

How much is shipping?

Usually we offer free shipping, but if we don't the shipping prices are calculated at the checkout.

Do you ship internationally?

We currently do offer international shipping.

How do I track my package?

You can check on the status of your order at any time by emailing the customer support desk at oujhoy@gmail.com

How long does it take for an order to arrive?

Delivery time can vary and take 1-3 weeks. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. These items ship via USPS and all have tracking numbers.
If you're still not sure, just email us. We're happy to help.

I ordered 2+ items, but only received one... where's my order?

You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.

Where do your other items come from?

Denssen is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. Because while some of our items do come from right here is the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff.

STILL HAVE QUESTIONS?

Sure, no problem! Just email us at OUJHOY@gmail.com and we'll get back to you right away.